Last Updated on Monday, 31 August 2015 13:22Employment Opportunities
Resident Service Coordinator at Casa Maria in Boston - The Community Builders, Inc.
Reporting to the Site Property Manager, the Resident Services Coordinator is responsible for the day-to-day resident services which includes, but is not limited to; developing and managing strategic partnerships with service providers, supervise the day-to-day operation of programs (on designated sites), recruit and lead volunteers to assist in performing the duties and responsibilities of the position, and to maintain a superior level of resident and employee satisfaction.
The Resident Services Coordinator will provide the training, suggested program strategies and monitor objectives of the programs in cooperation with the Property Manager. Staff assigned to a property should be familiar with specific HUD Resident Services responsibilities.
· Build relationships with residents
· Program Development
· Supports Property Management
· Seek to understand the types, frequency and other characteristics of services that residents use, need, and want, both directed at youth and seniors (depending on the needs of the property)
· Execute program schedule of daily events and activities in coordination with the Property Manager
· Measure resident’s satisfaction of community’s resources and capabilities through daily communication and periodic surveys
· Recruit residents to participate with programs through aggressive and creative marketing methods
· Provide management office with updated program schedules, registration packets and promotion materials
· Distribute relevant consumer materials from organizations such as State and area agencies, legal services offices or the services of programs (such as Medicare and Medicaid)
· Connect residents with educational, recreational programs and other sources throughout the city
· Help residents get involved in the community
· Research cost-effective programs in the area that would be of interest to residents and provide fulfillment in their lives
· Effectively manage budget
· Require travel to training sessions, for off -site meetings or to work at other sites
· Conduct new resident orientation workshops/seminars
· Coordinate resident activities, i.e.” meet and greets” activities
Knowledge, Skills and Abilities:
· Entrepreneurial, creative with an interest in developing and growing programs to improve the quality of life for low-income residents
· Grant writing
· Effective communicator: able to engage a wide range of stakeholders in multiple ways: host meetings with professionals, community members & newsletters
· Technology literate
· Writing up assessments which meet specified standards and timelines
· Conducting interviews with service users and their families to assess and review their situation
· Offering information and counseling support to service users and their families
· Organizing and managing packages of support to enable service users to lead the fullest lives possible
· Recommending and sometimes making decisions about the best course of action for a particular service user
· Liaison with, and making referrals to, other agencies
· Participating in multidisciplinary teams and meetings regarding, for example, Social Service or mental health
· Maintaining accurate records and preparing reports for legal action
· Giving evidence in court
· Participating in training, supervision and team meetings
· Capable of working with and perform effectively under tight time deadlines
The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.
Resident Services Coordinator
SHP Management Corp., a development and management company specializing in affordable housing, is seeking a part time, 24 hour, experienced Resident Services Coordinator to assist the elderly and disabled residents at two subsidized properties in the Providence and Northern RI area.
The successful candidate will be responsible for the following:
- Develop effective working relationships with federal, state and local agencies and service providers.
- Refer residents to appropriate community services. Coordinate multiple services and provide follow up communication with service providers, residents and Property managers.
- Assist in identifying and providing current information about social services and resident entitlement programs available through federal, state and local agencies and service providers.
- Assist in identifying, developing and coordinating on?site programs of interest to residents.
- Maintain documentation of all interventions and communication in resident files.
- Promote company and advocate for residents through participation in professional and community organizations.
- A minimum of 3-years of social services/human services required.
- Associates or Bachelors Degree in Social Work preferred.
- Demonstrated competency with Microsoft Office, Word, Excel, and Outlook.
- Bilingual in Spanish strongly preferred.
SHP is committed to a drug-free workplace. We offer competitive wages and an excellent part time benefit package.
RESIDENT SERVICES – COMMUNITY PROGRAMS COORDINATOR
General Statement of Duties: Provides referral and informational services and programs to residents to enhance the quality of life and to meet their individual needs. Duties include resolving individual and family situations and addressing crisis situations in a timely manner. Assists residents to remain lease compliant and provides educational/resource-based programs. Addresses business critical functions impacting net operating income, eviction prevention and decreasing vacancy rates.
Supervision Received: Reports to the Property Manager and receives programmatic supervision from the Vice President of Resident Services.
Supervision Exercised: May supervise college interns and volunteers.
Essential Functions of the Position: (Any one position may not include all of the duties listed. Additional duties may be required specific to the site.)
- Works with Property Manager to address and resolve lease compliance issues with residents such as late rent, housekeeping, security, illegal activity, illegal occupants. Resolves conflict and complex issues between residents, family members and neighbors.
- Participates in joint unit inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections such as housekeeping, illegal occupants, zero-income residents and prepares for site inspections.
- Builds a sense of community through programs provided to residents by RSC and/or partner agencies.
- Assesses, counsels, recommends and/or resolves resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services and resources as appropriate.
- Provides crisis intervention to residents and responds to security incident reports.
- Fosters a positive, active and collaborative relationship with local government, non-profit agencies, social service agencies/providers, residents, communities and outreach contacts.
- Enforces and adheres to company policies, rules and regulations.
- Prepares Resident Services Monthly Report and maintains documentation on services provided to residents.
- Meets with the Block Captains/Neighborhood Watch representatives on a monthly basis to review site issues and review any reports.
- Preserves and respects resident and applicant confidentiality.
Community Programming Responsibilities:
- Develops and coordinates monthly resident programs.
- Updates monthly calendar and property newsletter.
Education and Experience: Bachelors Degree preferred in Social Work/Human Services and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization.
Knowledge, Skills and Abilities: Adequate knowledge of mental health, addictions, family issues, multicultural issues and elderly service delivery system. Self-starter with ability to work independently as well as with teams and resident committees. Able and willing to network and work cooperatively with community agencies. Ability to work patiently in an environment which can be challenging. Ability to handle emergency situations and pressure due to complexity and time sensitivity.
Work Schedule: Monday-Friday office hours. Evening and weekend hours may be required.
Beacon Core Competencies required for all positions:
Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
RSC Functional Job Competencies required:
Job Knowledge, Problem Solving/Analysis, Self Development, Organizational Savvy, Interpersonal Skills.
Posted July 22, 2015
TOWN OF HEBRON - SENIOR CENTER PROGRAM COORDINATOR
The Town of Hebron is seeking a Senior Center Program Coordinator. This 36 hour per week position assists the Director develop, promote, initiate, supervise and otherwise conduct a broad range of group and individual activities and services to respond to the diverse needs and interests of older adults, their families and caregivers. A complete job description is available through the Town Manager's Office or at www.hebronct.com. Please send a letter of interest and resume to Andrew J. Tierney, Town Manager, Town of Hebron, 15 Gilead Street, Hebron, CT 06248 by September 18, 2015. The starting rate for this position is $18.00 per hour. EOE
Senior Center Program Coordinator
The purposes of this position are to develop, promote, initiate, supervise and otherwise conduct a broad range of group and individual activities and services offered by or under the direction of the Senior Services Director to respond to the needs and interests of older adults, their families, and caregivers. A program coordinator is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control.
Supervision Scope: Performs responsible duties requiring a high level of initiative and judgment in developing, planning, supervising and implementing the department's programs, activities and services, and supervising program volunteer, part time and other personnel; formulates, recommends and implements decisions regarding policies, procedures, and operations.
Supervision Received: Works under the general direction of the Senior Services Director and according to professionally accepted and department policies, procedures and practices. The position is subject to review and evaluation according to the Town’s personnel policies and procedures.
Supervision Given: Responsible for the supervision of all programs and staff within his/her assigned areas of responsibility and other programs and staff in the absence of other program supervisors or the Senior Services Director.
Work is performed indoors and according to assigned work schedules including week days, and occasional evenings and weekends. The work involves supervising and being physically able to participate in and set up for a broad range of passive and active recreation programs. It may involve the operation of manually controlled, electronic, motorized and/or other powered equipment incidental to recreation programming requiring physical dexterity and communication skills. The nature of the work performed or the work environment may be hazardous requiring a working knowledge of relevant job safety practices, the use of safety equipment and enforcing compliance with industry standard safety procedures and precautions.
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
Develops, plans, promotes, administers, enlists participation in and supervises a broad range of group and individual activities and services including relevant program operational policies and procedures; develops program marketing materials.
Assists in retaining and training other program personnel, volunteers, and contractors; establishes personnel/volunteer/contractor program and other job related objectives and expectations; provides effective and otherwise appropriate personnel/volunteer/contractor and program supervision; evaluates personnel and program performance and effectiveness in relation to program objectives.
Provides for the safe conduct of Town of Hebron senior center programs; provides for the adequate protection and appropriate use of property, materials, equipment and supplies used in programs.
Plans for and timely purchases program materials and supplies according to the Town’s purchasing policies and procedures.
Assists the Senior Services Director in appropriately managing the Department’s financial resources, both revenues and expenditures, to achieve financial objectives; assists in the development and execution of fundraising initiatives.
Promotes positive public relations with the public and with public, private, voluntary and commercial agencies sponsoring and/or co-sponsoring activities and programs with the Department.
Prepares, presents and discusses periodic reports to the Senior Services Director and otherwise as directed.
Provide outreach and marketing of senior center’s program through a variety of venues including publication of monthly newsletter.
Plan and develop, through a continuous process, senior center programs involving any one or a combination of participants, prospective participants, staff, volunteers, administrators, governing structure, other service providers, community agencies, and leaders taking into account changing characteristics of participants, demands for additional activities and services, and the need for human and fiscal resources.
Assist in the development of procedures for program monitoring and evaluation and conduct program evaluation utilizing informal methods, output evaluation, customer satisfaction surveys, outcome evaluation, and process evaluation with results being fed back into the planning process.
Offer a broad range of services and activities within the senior center, at other appropriate off-site locations, and through cooperation and linkages with other agencies, that respond to participants’ group and individual differences and interrelated needs, interests, personal growth, special needs and leadership potential – social, intellectual, cultural, economic, emotional, physical, and spiritual.
Provide opportunities for a variety of types and levels of involvement, responding to individual differences such as lifestyle, ethnicity, values, experiences, needs, interests, abilities, skills, age, self-image, and health status by including small and large group activities, active and spectator participation, services for individuals, adaptive programming, intergenerational and multi-generational programs, and involvement in the broader community.
Provide appropriate set up and break down required for program.
Publicizes programs and activities utilizing appropriate methods and media.
Assists with the congregate lunchtime and home-delivered meals program.
Assists with scheduling for the elderly and disabled transportation program.
Assists with coordination and management of volunteer opportunities. ? Performs similar or related work as required or as the situation dictates.
Physical and Mental Effort:
While performing the functions of this job, the employee is required to sit, stand, stoop, and walk for varied durations; is frequently required to talk and listen; uses hands to finger, handle, or feel objects, tools, or controls; reaches with hands and arms; kneels and bends to work on projects or with equipment and tools; specific vision abilities required include close, color and distance vision, peripheral and depth perception and the ability to adjust focus; ability to operate motor vehicles, tools and office, audiovisual, and recreation equipment efficiently in a skilled manner; ability to lift up to 50 lbs. and over 50 lbs. with assistance; must be able to hear normal sounds, distinguish sound as voice patterns and communicate through human speech using commonly understood American English.
Minimum Required Qualifications:
Education Training and Experience:
Must have at least four years of advanced training in recreation, geriatrics or a closely related field from an accredited college or university; must have some experience conducting and supervising recreation or geriatric programs or work of a like or similar nature; prior public recreation or geriatric experience is preferred; a working knowledge of database program software is preferred; or any equivalent combination of education and experience.
A person in this position must have and maintain a current valid motor vehicle operator’s license; a person in this position must be able to pass a CORI background check and maintain a history free of any criminal convictions; may be required to take and successfully complete additional training in applicable programs related to the population being served, tools and equipment, and safety policies and procedures; must be able to work occasional evenings, and weekends as assigned.
Knowledge, Ability and Skill:
Knowledge: A strong working knowledge of the theories, principals and practices of current recreation or geriatric program planning, administration, supervision, promotion and control; a working knowledge of the principals and practices of business and public administration as this knowledge relates to senior programs;
Ability: An ability to communicate orally and in writing clearly and concisely; an ability to develop, administer, coordinate, supervise and analyze the effectiveness and appropriateness of senior programs, participants, officials and other facilitators; an ability to evaluate the appropriate use and acquisition of materials, tools, equipment and facilities relative to the conduct of related senior programs; an ability to develop and maintain effective and appropriate working relationships with the public, employees, contractors, suppliers and program participants; an ability to effectively and appropriately evaluate and make operational judgments regarding senior programs, facilities, materials, equipment, supplies and the involvement of older adult participants, their families, caregivers, other public officials or employees and spectators; must develop and maintain an ability to work effectively with the Senior Center’s computer applications and business procedures;
Skill: Has highly developed skills in the development, initiation, promotion, supervision and conducting of a broad range of group and individual activities and services to respond to the needs and interest of older adults, their families, and caregivers; is proficient in the use of standard office equipment and in the use of Microsoft Office© office automation applications and in particular Word™, Excel™, and Publisher™.
(This job description does not constitute an employment agreement between the employer and the employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs and requirements of the job change.)
The Schochet Companies are Hiring! - RSC, Boston, MA
For more information please call Robin @ 617-398-5144
SOCIAL SERVICES IN HOUSING - Full Time RSC, Chelsea, MA