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Employment Opportunities

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Posted 2-2-16

The Community Builders, Inc. is seeking a part-time (24 hours/week) Resident Services Coordinator at Nevins Manor, located in Methuen, MA. Nevins Manor is a 44 unit senior independent living apartment complex comprised of studio and one bedroom apartments.  

Position Description:

The Resident Services Coordinator is responsible for the day-to-day resident services of the assigned property (not necessarily limited to one location). This includes assessing the needs of residents and then developing and managing strategic partnerships with service providers, supervising the day-to-day operation of programs, collaborating with the Community Manager to ensure housing stabilization, and recruiting and leading volunteers to assist on the site.  This is a part-time, 24 hr/wk position.  Experience with seniors and community services is required.

Essential Functions:

·      Build relationships with residents to support their needs and goals.

·      Develop strategic partnerships and provide linkages to local service providers that promote financial stability and health and wellness.  

·      Engage residents in community building activities that nurture care and respect for the property and apartments.

·      Support residents at risk of losing their housing.

·      Provide support for Property Management through unit inspections and re-certifications.

·      Collect data to document services provided to residents and outcomes achieved.

·      Manage budgets and administrative tasks required for securing and executing contracts and grants.

Education & Experience:

BA/BS in human services or related field and 2+ years’ experience working in community service related field.

Apply here.


Posted 1-26-16

RESIDENT SERVICES COORDINATOR / Tierney Center Program Assistant

Multi-Family Site (updated 1-5-16)

Position Summary: Resident Services Coordinator / Tierney Center Program Assistant (RSC/TCPA/TCPA)

  • EDUCATOR/PROGRAM COORDINATOR – The RSC/TCPA informs residents about service availability, how to apply for services and benefits, consumer rights, and other relevant issues. The RSC/TCPA also coordinates on-site programming that addresses the self-sufficiency needs of the residents.
  • COMMUNITY BUILDER – The RSC/TCPA recognizes the impact of the social environment and the importance of having a sense of community for individual’s health and well-being.  The RSC/TCPA helps to build a sense of community among all residents living in the community.
  • LIAISON – The RSC/TCPA may act as a liaison with Management and community agencies.  RSC/TCPA’s work with the Property Manager and other management staff to resolve issues together while keeping information confidential.
  • SERVICE FACILITATOR – The RSC/TCPA establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies.
  • TIERNEY LEARNING CENTER ASSISTANT- The RSC/TCPA assists with programming and support for activities centered on youth and families operating out of the Tierney Learning Center (20 hours/wk). 

General Statement of Duties:

  1. Program Development/Coordination
  2. Resident Referrals and Direct Assistance
  3. Resident Compliance Issues

The RSC/TCPA provides referral and informational services and programs to residents to enhance their quality of life and to meet their individual needs. Duties include resolving individual and family situations and addressing crisis situations in a timely manner. The RSC/TCPA also assists residents to remain lease compliant and provides educational/resource-based programs.  The RSC/TCPA addresses business critical functions impacting net operating income (NOI), eviction prevention and decreasing vacancy rates.

Supervision Received:  Directly reports to the Property Manager and Director of Tierney Learning Center. Also receives mentoring and guidance from the Sr. Resident Services Coordinator.

Supervision Exercised:  Supervises Assistant Resident Services/Community Programming Coordinators at assigned communities if applicable. May supervise high school and college volunteers or interns.

Essential Functions of the Position:  Any one position may not include all of the duties listed.  Additional duties may be required specific to the site.

The RSC/TCPA…

  • Assists in developing programming that addresses self-sufficiency issues such as Money Management/Budgeting, Parenting skills/support, Job Readiness, Nutrition & Fitness, and Youth Enrichment.
  • Assesses, counsels and recommends solutions to resolve resident issues impacting resident’s personal life, health and well-being, and refers them to suitable community services, resources and Entitlement Programs, as appropriate.
  • Assesses needs of residents. Tracks program participation in on-site programming as well as referrals to community programs and services.
  • Provides crisis intervention to residents, as needed.
  • Works directly with Property Manager to address and resolve lease compliance issues with residents including late rent, housekeeping, hoarding, noise complaints, illegal activity and issues with unauthorized occupants.
  • Fosters a positive, active and collaborative relationship with local government, non-profit agencies and social services agencies/providers, residents, communities and outreach contacts.
  • Participates in joint unit inspections with Property Manager and/or Maintenance; follows up on any referrals from inspections including housekeeping, unauthorized occupants and zero-income issues.
  • Maintains daily contact with Property Management staff to assist with follow up regarding resident issues. Regularly communicates with Property Management staff and Sr. RSC/TCPA about community needs.
  • Builds a sense of community through programs provided to residents by RSC/TCPA and/or partner agencies.
  • Enforces and adheres to company policies, rules and regulations.
  • Utilizes property management software (YARDI) to track resident issues. Prepares Resident Services Quarterly Report and maintains documentation on services provided and issues addressed with residents.
  • Resolves conflict between residents, family members and neighbors.
  • Hosts Neighborhood Watch meetings on a monthly/bi-monthly basis to review site issues and review any incident reports.
  • Preserves and respects resident and applicant confidentiality.

Tierney Learning Center Program Assistant Responsibilities:

The Tierney Learning Center provides educational programming and supportive services to youth and families living in affordable housing.  We believe that our greatest impact is achieved by partnering with existing organizations in collaborative work to promote life-long learning, healthy and successful youth development, and community engagement.

  • Provides staff support to afterschool and evening programming from 2-6pm Monday-Friday. Provides support for Summer Learning Program from 1-5pm during summer hours.
  • Assists Homework Center Coordinator and provide programming support to the Teen Program Coordinator and works collaboratively with Boys & Girls Club program staff.
  • Participates in professional development for Summer Learning Program and attends pre-planning meetings for youth programming.
  • Develops and coordinates monthly resident programs in collaboration with other staff and volunteers as necessary.
  • Provides documentation that demonstrates participation levels in all programs/activities and assists with evaluation of services provided.  May be responsible for collecting data and entering case notes in MySeniorCenter.
  • Performs outreach and follow up to families and individuals for recruitment of program participants. 
  • Builds relationships with program and community partners.
  • Participates in monthly taskforce meetings, weekly staff meetings and TLC events.
  • Adheres to all Boys & Girls Club policies and follows behavior management protocols.
  • Additional assignments as needed.

Education, Training and Experience:

Bachelor’s Degree preferred in Social Work/Human Services, and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families.

Qualifications and Skills

  • Superior interpersonal skills
  • Effective written and verbal communication skills
  • Superior organizational ability
  • Ability to work independently
  • Crisis intervention skills
  • Mediation/Conflict resolution skills
  • Experience working directly with youth
  • Knowledge of strength-based approaches and youth development best practices

Knowledge and Abilities:

Incumbent must have adequate knowledge of mental health, addictions, family issues, youth development, multicultural issues and elderly service delivery system.  Incumbent should be a self-starter with ability to work independently as well as with teams and resident committees.  Must be able and willing to network and work cooperatively with community agencies. Individual must have the ability to work patiently with others in an environment that can be challenging.  Incumbent must also be able to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues. 

Bilingual in English and dominant language of minority population in community i.e. Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Physical Capabilities:  Ability to be an active team member within the Company. 

Transportation:  Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.

Work Schedule: Winter, Fall and Spring Hours: Monday – Friday: Old Colony Office from 9:30 a.m. – 2:00 p.m. and Tierney Learning Center from 2:00 pm – 6:00 pm (location and times may vary based on programming needs). Summer Hours: Monday-Friday: Old Colony Office from 8:30am-1:00pm and Tierney Learning Center from 1:00pm-5:00pm.  Evening and weekend hours may be required on occasion.

If interested in the position, please submit your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Please visit our website at www.beaconcommunitiesllc.com for more information. 


Posted 1-4 16

Resident Service Coordinator

The Schochet Companies are now accepting resumes for a Resident Service Coordinator at Riverside Towers in Medford, MA.  We are an expanding property management company that offers excellent career advancement and an exciting chance to be part of a diverse team! 

Part-Time Resident Service Coordinator needed for a 200 unit  Elderly/Disabled Apartment Community in Medford.  Duties/Skills include: assisting residents with social service coordination, sponsoring education, wellness & social events, and documenting, maintaining resident files.  Team player with a BS in Social Work or related field and experience w/senior citizens & people w/disabilities a must.  16 hours a week   (Monday & Tuesday) and competitive salary. Interested and qualified candidates please submit resume and salary requirements to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 617-830-0373. Pre-employment background check and drug test required.EOE

For more information on this position please contact Robin @ 617-398-5144.

www.schochet.com



Posted 12-21-15

Resident Services Coordinator

Keene Housing’s (KH) Resident Services Coordinator (RSC) provides the opportunity for an individual to work at one of the nation’s leaders in affordable housing policy development. As participants in the US Department of Housing and Urban Development’s groundbreaking Moving to Work Demonstration program (MTW), KH is blazing new trails in the areas of policy reform, affordable housing development, and resident services.

The RSC works with KH’s elderly and disabled residents to develop and manage a voluntary, resident driven supportive service program.  This individual conducts a needs assessment of each participant, makes referrals to service providers, coordinates workshops, facilitates resident led activities and assists residents in building support networks that enhance residents’ physical, emotional and social well-being.  This individual must demonstrate compassion, patience and develop trusting relationships with residents.   

Applicants must have a Bachelor of Social Work or Psychology or related field and a minimum of two years of experience in social service delivery with an elderly and disabled population.  Qualified candidates must be familiar with local and regional resources and delivery systems available to elderly and disabled residents.    

Applicants should submit a resume and cover letter to:

Keene Housing
Amy Wright, Director of Administration
831 Court Street, Keene, NH  03431

This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Posted 11-10-15

CLARENDON HILL TOWERS

Somerville, Massachusetts 

November 2015                                                                                
Position Available: Resident Service Coordinator

General Summary

Clarendon Hill Towers, a 501-unit affordable housing complex in Somerville, seeks a full-time Resident Service Coordinator (RSC). The primary function of the RSC is to effectively assist residents who have requested support in enhancing the quality of their daily lives. This may mean enabling them to more fully and successfully participate in the social, educational and/or economic mainstream. The position provides residents with information about and access to local services and resources that can assist them in pursuing opportunities and achieving life objectives. The RSC is an integral part of the housing and property team and plays a critical role in the overall positive maintenance of the property for the enjoyment of its residents and the respect of its neighbors.

Qualifications

Bachelors degree or higher in Social Work, Psychology, Gerontology, Counseling, or related specialty and 2+ years related work experience OR 5+ years relevant work experience. The ideal candidate will have experience working with affordable housing communities and tenant boards and be knowledgeable about relevant state, federal, and local resources and agencies.

Key responsibilities

Identify and assess individual and family needs. Inform the resident of available resources and provide support in accessing services successfully. Support residents to enhance the quality of their lives. Encourage and empower them toward self-sufficiency.

Identify, assess, select, develop and maintain referral relationships with local agencies that effectively assist residents to pursue opportunities and achieve their life objectives.

Refer concerns about lease violations to the Property Manager and work as part of the management team when a resident is identified as being in jeopardy of eviction. Offer linkages and referral support to the resident to positively and quickly rectify the situation.

Salary & benefits

Salary commensurate with education and experience

Generous benefit package

Send resume and cover letter (including salary requirements) to:

 By mail:             Clarendon Hill Towers, Attn:  Jill Ouellette, 1372 Broadway,     

                            Somerville, MA 02144

By fax:               617-625-3741

By email:           This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 Managed By FHRC Management Corporation, Manchester, Connecticut



Posted 11-2-15

Position: Resident Service Program Director

Qualifications:  Master’s Degree and LICSW plus strong background in housing services

Seeking experienced social service professional to provide regional leadership and overall direction to the Service Coordination program, serving 600+ households of affordable housing in an urban setting – Boston area.

·        Provide training and supervision of on-site RSC team.  Oversee the hiring of resident service coordinators at all applicable properties. 

·        Work with site management team, Director of Resident Services, property owners and residents to determine annual goals related to resident services.  Formalize a plan for meeting goals and tracking outcomes. 

·        Oversee the facilitation of resident programs with focus on resident independence and self-sufficiency.  Develop formal partnerships with community agencies, to facilitate resident programs that are innovative and respond to the needs of residents. 

·        Provide intensive outreach to and engagement with residents. Promote community-building and capacity-building re: resident leadership and community engagement.

·        Hold a leadership role on the Resident Services team, training and mentoring other RSC’s, taking leadership at team meetings and engaging in special projects, as requested.

·        Participate in Resident Services department policy development, as appropriate.

Contact:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Posted 11-2-15

The Schochet Companies are Hiring!

Now accepting resumes for an experienced Resident Services Coordinator  for Capitol Towers in Hartford, CT. Capitol Towers is a 144 unit  Elderly/Disabled Apartment Community.  Duties/Skills include: assisting residents with social service coordination, sponsoring education, wellness & social events, and documenting, maintaining resident files.  Team player with a BS in Social Work or related field and experience w/senior citizens & people w/disabilities a must. Strong computer skills, creative, ability to work with the Newsletter program and prior exp with HUD forms/programs a plus.

Bi-lingual in Spanish required. Competitive salary & excellent benefits! Interested and qualified candidates please submit resume and salary requirements to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 617-830-0373. Pre-employment background check and drug test required. EOE

For more information on this position please contact Robin @ 617-398-5144.

www.schochet.com


Posted 10-15-15

Spring Gate

Resident Services Coordinator

General Summary

The Resident Service Coordinator (RSC) is a member of the management team. The RSC enhances the ability of residents to uphold their lease obligations, such as paying rent on time, taking proper care of the unit, and insuring quiet enjoyment of the property for all residents and surrounding neighbors. The RSC works closely with the Supportive Services Case Manager.

Qualifications

A Bachelor's degree in Social Work, Psychology, Human Services or related fields preferred; a four-year college degree is acceptable.  Significant case management experience (3-5 years) required.  Work experience in public or other affordable housing environments a plus. Strong assessment, advocacy, problem solving, negotiation and computer skills required.

Responsibilities

·       Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role.

·       Identify, assess, select, develop and maintain relevant referral partnership relationships with local service resource agencies.

·       Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance.

·       Help set a tone of inclusion and non-discrimination in the resident community.

·       Work with the property management team when a resident is identified as being in jeopardy of eviction.

·       Refer lease violations to the Property Manager.

·       Offer linkages and referral support to the resident to positively and quickly rectify a lease violation situation.

·       Help to facilitate resident meetings and community-organizing and social activities if desired by residents.

·       When requested, work with property management in mediating conflicts between residents.

·       Insure effective communication with residents, by newsletter, flyer, bulletin board etc., making sure that communication is inclusive of residents whose primary language isn’t English and who, as a result, have limited English proficiency, and people with visual and cognitive impairments. 


At First Hartford Realty Corp, we offer our employees a competitive salary and benefits package that includes a 401(k) plan, medical and dental insurance, life and long-term disability benefits, paid sick time, paid company holiday & vacation, and a confidential employee assistance programs EOE 

Interested candidates please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Posted 10-15-15

Spring Gate Apartments

Supportive Services Case Manager 

General Summary

  • Conduct a comprehensive assessment of service and care coordination needs for new supportive service households.
  • Implement an ISP with each SSP household prior to move-in.
  • Execute Contract of Family Participation (Exhibit 2) with each household.
  • Provide orientation and assistance for new SSP participants, including assistance with moving into the unit and orienting to Spring Gate Apartments and the neighborhood.
  • Conduct move-in visits with all new households.
  • Education SSP residents to the terms of the three-part agreement, support lease compliance and monitor compliance of SSP households with their ISPs.
  • Identify, assess, select, develop and maintain relevant referral partnership relationships with local service resource agencies and educational and training organizations.
  • Refer, monitor and support SSP residents in connecting with local service providers to meet their ISP goals.
  • Regularly conduct outreach to all applicable community agencies, collaborating to service Spring Gate Apartments residents.
  • Work with SSP households that fall out of compliance to re-engage them quickly to prevent termination of assistance
  • Convene quarterly meetings with Spring Gate property manager to share information as permitted by law[1], to set goals, evaluate the effectiveness of the programs, identifying additional supports needed for SSP households and areas of concern. The quarterly meetings will include, as needed, staff from DHCD and its administering agency, HAP.

The Supportive Services Case Manager (SSCM) is a member of the management team. The SSCM provides services to residents focused on helping them meet their goals for increased self-sufficiency. The SSCM works closely with the Resident Services Coordinator.

Qualifications

A Bachelor's degree in Social Work, Psychology, Human Services or related fields preferred; a four-year college degree is acceptable.  Significant case management experience (3-5 years) required.  Work experience in public or other affordable housing environments a plus. Strong assessment, advocacy, problem solving, negotiation and computer skills required.

Responsibilities

  • Conduct a comprehensive assessment of service and care coordination needs for new supportive service households.
  • Implement an ISP with each SSP household prior to move-in.
  • Execute Contract of Family Participation (Exhibit 2) with each household.
  • Provide orientation and assistance for new SSP participants, including assistance with moving into the unit and orienting to Spring Gate Apartments and the neighborhood.
  • Conduct move-in visits with all new households.
  • Education SSP residents to the terms of the three-part agreement, support lease compliance and monitor compliance of SSP households with their ISPs.
  • Identify, assess, select, develop and maintain relevant referral partnership relationships with local service resource agencies and educational and training organizations.
  • Refer, monitor and support SSP residents in connecting with local service providers to meet their ISP goals.
  • Regularly conduct outreach to all applicable community agencies, collaborating to service Spring Gate Apartments residents.
  • Work with SSP households that fall out of compliance to re-engage them quickly to prevent termination of assistance
  • Convene quarterly meetings with Spring Gate property manager to share information as permitted by law[1], to set goals, evaluate the effectiveness of the programs, identifying additional supports needed for SSP households and areas of concern. The quarterly meetings will include, as needed, staff from DHCD and its administering agency, HAP. 

At First Hartford Realty Corp, we offer our employees a competitive salary and benefits package that includes a 401(k) plan, medical and dental insurance, life and long-term disability benefits, paid sick time, paid company holiday & vacation, and a confidential employee assistance programs EOE 

Interested candidates please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Posted 10-15-15

Part Time-Frost Homestead, Waterbury, CT
15 hour per week
Please send cover letter and resume to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
Job Title: Service Coordinator
Reports to:  Director of Service Coordination
 
JOB SUMMARY
Responsible to The Caleb Group (Caleb) for supporting the corporate mission, vision, and values.  Responsible for providing excellent customer service to residents.  Responsible for ensuring ongoing compliance with Caleb’s organizational standards and policies. Responsible for assigned programs and processes, and for providing administrative assistance and support to the property manager.
 
RESPONSIBILITIES AND MAJOR DUTIES
1.      Provides a safe environment for residents, employees and visitors.
2.      Responsible for maintaining effective resident relations.
3.      Respond to referrals from the rest of the management team, other residents and self-referrals by residents.
4.      Works with residents to identify and assess needs of residents.
5.      Keeps a regular work schedule known to all residents and members of management team including maintenance staff.
6.      Maintains resident specific service coordination documentation.
7.      Identifies and coordinates services to meet resident social, medical, psychological, rehabilitative and/or social needs, both chronic and critical.
8.      Maintains current information specific to resources, services and program options.
9.      Ensures the proper display or dissemination of resources utilizing newsletters, bulletin boards, etc.
10.  Establishes positive working relationships with local, state, and federal agencies and local religious organizations.
11.  Creates a yearly program plan and budget and keeps appropriate financial records.
12.  Works to educate inform and update the property manager and on-site staff of issues impacting residents.
13.  Acts as liaison between residents, family (with particular attention paid o the more at risk residents-alone, elderly, etc), the promotion of community and neighborhood.
14.  Promotes the community and the neighborhood.
15.  Engages in community outreach efforts.
16.  Promotes a positive working relationship between supervisor, staff and other stakeholders. 
17.  Implements programs that enhance social skills and community involvement.
18.  Develops and manages on site Computer Learning Center, as determined by The Caleb Group.
19.  Self funds programs through fundraising and grant writing initiatives.
20.  Actively markets core services of The Caleb Group.
21.  Meets initial and annual certification and training requirements.
22.  Demonstrates ability to organize tasks and set priorities.

The above statements reflect the general duties considered necessary to describe the essential functions of the job as identified, and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.

23.  Assumes responsibility for ongoing personal and professional growth and development.
24.  Participates and supports Caleb management initiatives.
25.  Serves on Caleb committees and workgroups as requested.
26.  Performs other duties as assigned.


Posted 10-14-15

The Schochet Companies are Hiring!

Shepherd Park Apartments located in Hartford, CT is looking for an Experienced Resident Services Coordinator. Shepherd Park is a 350+ Elderly Apartment Community.  Duties/Skills include: service coordination, sponsoring education & wellness programs and working closely with the management team on a variety of challenges towards the goal of seeing the resident community thrive. We are looking for a team player who has experience working with senior citizens. Bi-lingual in Spanish required. Competitive salary & excellent benefits! Must have valid driver’s license to travel for meetings and conferences when needed. Interested and qualified candidates please submit resume and salary requirements to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 617-830-0373. Pre-employment background check and drug test required.EOE 

For more information on this position please call Robin @ 617-398-5144 

www.schochet.com




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