Last Updated on Monday, 29 September 2014 14:31Employment Opportunities
HOUSING AUTHORITY OF THE CITY OF HARTFORD - Resident Service Coordinator
POSITION DEFINITION: This is an appointed, highly responsible, confidential position. Coordinates human services for the Authority’s residents including our elderly residents. Assists with tenant relations and relevant activities of the Authority. Manages special projects or activities as assigned. Contributes towards the achievement of the Authority’s goal to provide safe, decent and affordable housing.
- Plans, organizes and supervises the delivery of
all Resident Services, i.e., Resident Initiatives per HUD PHMAP (excluding
tenant management); grant programs, social services, homeownership and all
related resident-based needs.
- Initiates, implements, monitors and evaluates
personal services contracts related to Resident Services
- Assesses client service needs by accurately identifying specific demographic information represented in the resident population and targets such information in the development of appropriate services and programs.
Ensures and facilitates services to be provided to residents through public and private agencies to ensure that residents receive the support services required to live self-sufficiently.
Administers service provider leases and use of space agreements
Assesses the effectiveness of services provided by and/or administered by outside agencies in order to ensure that quality services are provided to residents; recommends any modifications as needed
Monitors and evaluates various established grant programs that provide residents with social service, financial, counseling, employment assistance, etc., towards an ultimate goal of self-sufficiency, i.e., Safe Homes, Family Self-Sufficiency, Family Investment Center, HOPE programs.
Administers all resident upward mobility and educational programs; supervises coordination of outside agencies, i.e., DIM, DHR, ERDA, etc., in producing programs to assure maximum positive impact on residents
Establishes and maintains good working relationships with all residents and representative groups.
Ensures quality tenant leadership participation that emphasizes clear and proper representation in ability as well as ethnicity.
Develops a mechanism which facilitates direct feedback from tenant leaders; this should also facilitate an evaluative tool to measure the effectiveness of resident services’ impact on the tenant population.
Assists in the establishment, monitoring and evaluation of tenant services, i.e., rent incentive programs and utility allowance programs.
Meets regularly with tenant groups to determine any special interests or concerns for the purpose of developing and recommending policies or programs for the mutual benefit of residents and the Authority
Attends all tenant organization meetings, Board of Commissioners meetings, and any other meetings as required.
Acts as advocate on behalf of residents, ensuring that residents receive all information that is pertinent to their welfare.
Provides regular written reports to the supervisor.
Maintains strict confidentiality on restricted information, files and records.
Performs other related duties as required.
Bachelor’s Degree in Social Services or equivalent experience required; MPA/MSW desirable
5+ years work related experience in public housing environment
Demonstrated knowledge of community relations, public housing administration and customer service.
Proven interpersonal, negotiation, project management and communications skills.
Demonstrated ability to contribute to, embrace and facilitate change.
Demonstrated ability to establish and maintain effective working relationships with departmental officials, subordinates, employees and their representatives, professional groups and the general public. This includes demonstrating courtesy and respect for others, a strong customer service orientation, and maintaining a positive professional attitude in representing the proper image of the Authority at all times.
Demonstrated ability to effectively represent the agency to the public; including after hours meetings, through proven excellence in public speaking, and proven excellence in both written and verbal communications.
Demonstrated ability to work effectively with diverse groups and individuals.
Demonstrated ability to manage changing priorities.
Demonstrated ability to make clear, logical, written and oral presentations.
Ability to travel, as needed.
Demonstrated computer literacy/proficiency in word processing, Internet and all other applicable software.
Demonstrated ability to maintain accountability concerning departmental responsibilities.
Demonstrated ability to maintain strict confidentiality in all matters, except as otherwise authorized.
Ability to work extended hours within a stressful and demanding environment.Demonstrated ability to achieve and maintain a satisfactory attendance record, as defined by the Attendance Policy.
Bilingual English/Spanish preferred
CERTIFICATE/LICENSE: Connecticut Motor Vehicle Operator's License
For more information, please contact:
Director of Human Resources
Housing Authority of the City of Hartford
180 John D. Wardlaw Way
Hartford, CT 06106
860 723-8430 (Office)
TDD #711 or 1-800-842-9710
Director of Family Services - Seymour Osman Community Center (SOCC) - Dover, NH
The Seymour Osman Community Center is seeking a qualified, caring, inspirational leader to direct educational and growth programs for youth in Dover especially the 184 families residing in the neighborhood of the Dover Housing Authority. Dynamic candidates will be expected to demonstrate strong grant writing and public relations skills with networking and collaboration experience to continue the legacy of innovative and effective programming at the SOCC.
The successful candidate will provide overall supervision of all SOCC programs, staff, volunteers/interns, fundraising, maintenance of grant records and grant reporting. Specifically, the overall supervision of the 21st Century afterschool program at the Woodman Park School is a prime responsibility. Resumes shall be received no later than October 3, 2014, addressed to Allan Krans, Executive Director, Dover Housing Authority, 62 Whittier Street, Dover NH 03820.
All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, marital or familial status, age, or physical or mental disabilities. An equal opportunity employer.
more information on this position please call Robin @ 617-398-5144
Resident Services Coordinator – Middletown CT (Part-time)
This is a Part-time Position (30 Hours a week) The Resident Service Coordinator provides support, intervention and lease education to residents regarding issues that may affect their tenancy. The RSC refers residents in need to appropriate services in the community, follows up on referrals and provides documentation to support their work with residents.
Focusing on education, socialization and prevention, the RSC works with residents to establish on-site programs. Such programs build a healthy housing community and strengthen connections between residents, management and the local community. The RSC is a member of the property management team, working to establish and maintain a quality standard of living for all residents in the housing community.
The Service Coordinator position requires an ability to work in a complex and non-traditional human service setting with a diverse population. A combination of education and experience that results in knowledge of the human service system and experience working with persons with disabilities and the elderly is essential.
Minimum 1-3 years of experience in the social services field with excellent verbal and written communication skills. Some experience in property management helpful.
Resident Service Coordinator Position Available
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